Privacy Policy

 

SUNRIDE are wholeheartedly committed to protecting your privacy and security. The companies on this website that are responsible for your privacy are SUNRIDE ltd and SQUARESPACE (who host the site).

For more information on SQUARESPACE’s policies-click here.

 When referring to ‘users’, ‘buyer’s or ‘customers’ in this privacy policy we mean the people who use our services, including visitors to the site.

 How we collect your information

·      You provide some of it directly (registering etc)

·      We record some of it (using technology like cookies)

·      We receive some of it from Third Parties (when making a payment using our payment processor)

 

How we use your information

Name & Contact Details

We need to use your name and contact details in order to delivery your products to you!

We need to be able to contact you to be able to confirm your order as well as your shipping information-without this we would be breaking our contract with you.

 

If you opt in we will send you information by email about our new products and offers. This is at the buyers discursion and they can opt out at any time.

 

Date of birth information

We use this to help create better content in the future, that can be tailored to what suits you!

 

Your payment information

We use this information to make payment and give refunds. Without this information we wouldn’t be able to complete an order with you and you wouldn’t be able to have SUNRIDE products!

 

Contact history

We use any contact history to be able to provide customer support to yourself. We also use it for training purposes to make your experience with us as smooth as it can be in the future!

 

Purchase history

We use this information to be able to provide customer service if anything goes wrong so that we can help you. We will also use this information to help us to create better content in the future-as we will know what you like!

 

Information about your viewing platform & how you use our site

We use this to improve our website where possible!

 

Your input to our surveys, competitions and promotions

We can’t use your entry if we don’t keep your responses!    

 It is at the buyers choice if they wish to share information with us. However, if they do not wish to share information they must accept that they might not be able to purchase from SUNRIDE.

 

Marketing messages

If you have chosen to opt into marketing messages, but do not wish to receive them, you can opt out at any time. This should be clearly visible to you on any email you receive from SUNRIDE.

If you still are having issues unsubscribing, then please contact hello@sunride.co.uk

 

Keeping your information

We’ll only keep your information for as long as you are a customer. As a standard procedure, we will keep your information for three years, and if you have not logged onto our website in that time we will delete all of your information from our systems. It is also your right to be able to request us to delete your information at any time, all you have to do is contact hello@sunride.co.uk

If SUNRIDE is ever sold, we may disclose your information to the buyer in order for them to continue the service that SUNRIDE provides.

If SUNRIDE’s assets are acquired by a third party, personal information kept from the customers will also be transferred.

SUNRIDE holds the rights to keep any information if it is needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

 

Your rights

 You as the buyer have the following rights:

 ·      To be informed as to how your information is going to be used.

·      To be able to access the personal information we hold about you.

·      To be able to request the change of inaccurate information we hold about you.

·      To be able to request that your information is deleted.

·      To be able to opt out of marketing messages at any time.

·      To be able to complain to your data protection regulator, which in the UK is the Information Commissioner’s Office.

 

SUNRIDE may change the information on this page occasionally. If anything majorly significant is changed, you will be informed.

If you suspect any unusual activity from us & that something is wrong, please contact hello@sunride.co.uk to report it. We will act immediately.

 

Cookies 

‘A cookie is a small amount of data generated by a website and saved by your web browser. Its purpose is to remember information about you, similar to a preference file created by a software application.’ See more here.

When entering SUNRIDE’s website-a cookie banner will appear. This will ask you if you accept the use of cookies during your viewing.

To read more about the cookies that SQUARESPACE operates on its sites, click here.  

 

Third parties

Our site is hosted on SQUARESPACE. You can read about their privacy policy here & also read about their terms & conditions here.

To process your payment, we use Third Party payment software called Stripe. Stripe’s conditions can be found here.